Privacy Policy

We collect the following information from riders and customers:

For All Users:

• First name and last name
• Email address
• Phone number
• Profile image (optional)
• Date of birth (optional)
• Source of income (optional)
• Employment status (optional)
• Industry information (optional)

For Rider Verification:

• Rider ID or passport copy
• Insurance documentation
• Good conduct certificate
• Courier owner's ID (if applicable)
• Vehicle logbook
• Driver's license
• Motorcycle images

We use your personal information to:

• Provide and improve our delivery services
• Verify rider credentials and ensure platform safety
• Process payments and handle transactions
• Communicate with you about your deliveries
• Comply with legal and regulatory requirements
• Prevent fraud and ensure platform security

GPS and location services will be used to facilitate deliveries. We collect location data to:

• Match customers with nearby riders
• Provide real-time delivery tracking
• Optimize delivery routes
• Ensure accurate pickup and delivery locations

We do not sell or misuse personal data. We may share your information only:

• With riders to facilitate deliveries
• With payment processors to handle transactions
• When required by law or legal process
• To protect our rights and prevent fraud
• With your explicit consent

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Object to processing of your information
• Withdraw consent where applicable

If you have questions about this Privacy Policy, please contact us:

• Email: info@koomoverssolutions.co.ke
• Phone: 0798853066 / 0798853269